Customer  Support

Our Returns Policy

  • All returns or exchanges are subject to our approval.
  • Returns are accepted within 20 days from receipt of merchandise only.
  • Goods need to be returned to us unworn, unwashed and in a resellable condition (as determined by us).
  • Returns due to Customer's error: The Goods will be replaced with a garment of the same value.
  • Returns due to our error: The Customer will receive a store credit which lasts for two months.

- Shipping & handling fees are not refundable unless the return/exchange is due to our error.

Steps for returning an order

  1. Send an email to sales@gravelclothing.co.nz stating:
    • Your Name and order/invoice number.
    • Reason for return? (refer to ‘Possible Reasons for Return’).
    • Preferred action? Replacement / Exchange.
    • Any additional descriptions or photos.
  2. Package the return item carefully enclosing your order/invoice number. We are not responsible for any damages that may occur before the item/s are delivered to us.
  3. We will process and send a replacement within 2-3 business days from the day we receive back the original order. All replacements will be shipped via Courier.

Possible Reasons for Return

Due to the nature of custom screen printing, Gravel Clothing will only replace defective items or provide store credit for an order that you are not completely satisfied with if one or more of the following occur:

  • The blank product is materially flawed (holes, tears, etc.),
  • You find the decoration quality (screen printing, DTG, etc.) is not of the Industry Standard, or
  • The design on the products you received is remarkably different to the final online representation you approved.

Keep in Mind

  • Please note that due to varying monitor settings, the colours represented on the online art approval may not match the actual ink or thread colours screen printed on your garments. Gravel Clothing is not responsible for variations between your monitor and the actual ink or thread colours.
  • Garment sizing from our manufacturer is clearly outlined in our ‘Sizing guide’. If you require further details, please contact us before placing your order. Gravel Clothing is not responsible for the purchase of incorrect sizes.
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